Refund Policy

Last Updated: {last_updated_date}

At BikriAI, we want you to be completely satisfied with {platform_name}. This Refund Policy outlines the terms under which refunds may be issued for credit purchases made through our platform.

Credit Purchases

{platform_name} operates on a credit-based system. You purchase credits in packages, and credits are deducted each time the AI agent handles a customer conversation on your behalf.

Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following conditions:

Full Refund

You may request a full refund if:

• The refund request is made within {full_refund_hours} hours of the credit purchase.

• You have not used any credits from the purchased package.

• The payment can be verified in our system.

Partial Refund

You may request a partial refund if:

• The refund request is made within {partial_refund_days} days of the credit purchase.

• Only a portion of the purchased credits has been used.

• The refund amount will be calculated as: {purchase_amount} - ({used_credits} × {credit_unit_price})

Service Failure

You may request a full or partial refund if:

• The AI agent failed to respond to customer messages due to a platform-wide outage lasting more than {outage_threshold_hours} hours.

• A documented technical bug prevented the core functionality from working.

• The issue was reported promptly and confirmed by our support team.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• More than {refund_deadline_days} days have passed since the purchase date.

• Credits were consumed due to your own misconfiguration of the AI agent or business profile.

• You experienced dissatisfaction with the quality of AI responses, which can be improved through prompt customization (our support team can assist).

• Credits were used for conversations that originated from your own test messages.

• You purchased the wrong package by mistake and failed to contact us promptly.

• The refund request is related to a change of mind after the eligible refund window.

How to Request a Refund

To request a refund, follow these steps:

1. Contact Support — Send an email to {support_email} with the subject line "Refund Request".

2. Provide Details — Include your registered email, purchase date, amount, and the reason for your request.

3. Verification — Our team will verify your purchase and credit usage within {verification_days} business days.

4. Resolution — If approved, the refund will be processed to your original payment method within {processing_days} business days.

Refund Method

All approved refunds will be issued to the original payment method used during the credit purchase. We do not issue cash refunds or refunds to alternative payment methods.

Chargebacks

If you initiate a chargeback or dispute with your bank or payment provider without first contacting us, your account may be immediately suspended while the matter is investigated. We encourage you to contact us first so we can resolve the issue quickly.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Purchases made before the policy change will be governed by the policy in effect at the time of purchase.

Contact Us

For refund inquiries, contact us at:

BikriAI
Email: {support_email}
Address: {street_address}, {city}, {postal_code}, {country}